At The Rescue Crew, every item is made to order to help support our lifesaving work for animals in need. Because of this, we have a limited return policy outlined below.

We accept returns or replacements only if an item arrives:

Damaged

Defective

Incorrect (wrong item received)

To be eligible, you must contact us within 14 days of delivery

If you experience an issue with your order, please email us at:

info@rescuecrew.org

Include:

Your order number

A description of the issue

Photos of the item (if damaged or incorrect)

We will review your request and respond as quickly as possible.

If your claim is approved, we will:

Send a replacement item at no cost, or

Issue a refund to your original payment method

Because all products are made to order, we do not accept returns or exchanges for:

Incorrect size selection

Color preference

Buyer’s remorse

Ordering mistakes

If a return is required due to a defect or error, we will provide instructions

Customers should not return items without contacting us first

Every purchase directly supports rescue animals in need. By producing items on demand and limiting returns, we’re able to maximize the impact of every dollar toward lifesaving care.

Thank you for supporting The Rescue Crew